Terms & Conditions of Sale

 

1. Acceptance of these terms

By accepting a quote, placing an order, or paying an invoice issued by us, the customer (“you”) agrees to be bound by these Terms & Conditions. They apply to the supply of both goods and services unless we've agreed otherwise with you in writing.

 

2. Payment terms

•     Invoices are due within 30 days of the invoice date, unless a different due date is shown on the invoice.

•     Accepted payment methods: bank transfer / card / cash

•     Goods remain our property until paid for in full.

•     If payment isn't received by the due date, we may charge interest on the overdue amount at 10%, and may suspend further work or deliveries until the account is brought up to date.

•     You are responsible for any reasonable debt-recovery costs we incur in collecting overdue amounts, to the extent permitted by law.

 

3. Deposits & cancellations

•     Certain orders require a deposit of 50%  before work begins or goods are ordered/produced. The deposit secures your booking or order and is non-refundable if you cancel, except where required by the consumer guarantees in clause 5 below.

•     If you cancel an order after work has started or materials have been purchased on your behalf, you remain liable for costs reasonably incurred up to the date of cancellation.

•     We may cancel or delay an order due to circumstances outside our reasonable control (e.g. supplier delay, illness); in that case any deposit paid will be refunded or applied to a rescheduled order, at your choice.

 

4. All sales are final

Once an order is confirmed or, where applicable, a deposit or full payment has been made, the sale is final. We do not offer refunds, exchanges or credits for a change of mind, incorrect selection, or because you simply no longer want the goods or services. Please choose carefully and ask us any questions before confirming your order.

This clause does not limit or exclude any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded - see clause 5.

 

5. Your consumer guarantees (Australian Consumer Law)

Nothing in these Terms restricts, limits or excludes your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded. Our goods and services come with guarantees that cannot be excluded, including that goods are of acceptable quality, fit for purpose and match their description, and that services are provided with due care and skill, are fit for purpose, and are delivered within a reasonable time.

If there is a major failure, you're entitled to choose a refund, replacement, or to cancel and get your money back (for services, the unused portion). For a minor failure, we're entitled to choose whether to repair, replace or otherwise remedy the issue within a reasonable time. “All sales final” in clause 4 refers to change-of-mind purchases only, and does not affect these statutory rights.

 

6. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or in connection with any order is limited, at our option, to resupplying the goods or services or refunding the amount paid for them. We're not liable for any indirect, special or consequential loss, except where such liability cannot be excluded under the Australian Consumer Law.

 

7. Governing law

These Terms are governed by the laws of Victoria Australia, and the parties submit to the non-exclusive jurisdiction of its courts.